Behavioral Interviewing


Behavioral interviewing is a
widely used mode of job interviewing

A behavioral interview requires job seekers to relate stories and personal experiences about how they’ve handled challenges in the past.  Past behavior is a better predictor of future behavior.  It is said to be 55% predictive of future behavior.

Incorporating behavioral interviewing questions in your hiring process has many benefits.  You will find that behavioral interview questions are designed to reveal the extent to which a person will behave in a number of different types of situations.

Prepare excellent interview questions or answers to common behavioral questions using these interview questions:

Service Orientation:

  • What is your overall philosophy on dealing with coworkers?  Supervisors?  Vendors/Internal customers?
  • Give me a specific example of a time when you had to work with a difficult employee?  What steps did you take to resolve the problem?  What was the outcome?  What did you learn?
  • Describe to me a time when you went out of your way or did something unusual to help a coworker?  Why did you do this?


  • Tell me about a time when you had to deal with an unexpected event.  How did you handle this event along with your other obligations?  How did you react to this?
  • Tell me about a situation where you had to adjust quickly to a change in priorities?  How did you react to the people involved?  What did you adjust?
  • Have you ever been criticized in regards to your work?  How did you react to this?

Work Ethic:

  • Have you ever been in a situation where you have not completed a project or task by the end of the day?  Tell me about a specific situation.  How did you deal with this?
  • Describe to me the most challenging work environment that you have ever worked in?  Why was it challenging?  Did it ever frustrate you?  How did you handle this?
  • Give me a specific example of a time when you worked with a difficult customer.  What Happened?  What steps did you take to deal with the situation/problem, and what was the outcome?
  • Describe a situation when you went the “extra mile” to solve a problem, or worked long hours/weekends to reach a goal.
  • What are your 3 strongest qualities you can bring to this position?  Give me examples of where you used those in the past.
  • Describe a time where you had to give up or sacrifice something you wanted to do in order to accomplish a goal or complete a task.
  • What is the biggest challenge you have overcome?
  • What motivates you?
  • What separates you from others interviewing?
  • What is a weakness you have, something you need to work on?  How are you trying to overcome that?
  • What are you looking for in a job/career?  What’s most important to you?

Learn more about Behavioral Interviewing by visiting LPHR on your desktop, tablet or smartphone.  For HR Business Professionals interested in Leadership Communications, LPHR Magazine presents you with simple concepts and practical applications to help you develop personally and professionally Find the latest issue, complimentary, on LPHR’s Scribd.

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