“The higher you want to climb,
the more you need leadership.
The greater the impact you want to make,
the greater your influence needs to be.”
Servant leaders look at leadership as an act of service. They train, coach and develop or mentor their people. They empower their people and welcome feedback as a source of useful information on how they can provide a better service. They recognize others for their achievements, not themselves.
Leadership may take place when things go right; it’s critical when things go wrong. When things go wrong, it’s important to take a look at what occurred and recognize what went wrong. Leaders help shape their team to work together to “change the process, change the result”. So, it’s important to have key performance indicators (KPIs) in place as a baseline guide to leveraging your overall success.