Tag Archives: total quality management

Why Focus On Relationships?

“Resort to fault finding rather than problem solving
is a common flaw in organizations,
and one that undermines both performance
and the potential to improve performance over time.”

W. Edwards Deming, the father of Total Quality Management

Everything starts with a relationship.  If your mission is to make your company a great place, you can only accomplish it as a team.  It is important to have shared goals and it’s just as important to achieve them through the power of relationships.

Who is the most important to an on-time departure?  The pilot?  The mechanic?  The baggage handlers?  The ticket agents?  The air traffic control?  Or each of them, together?  If the flight doesn’t take off on time, who loses?  Does the customer care whose fault it is?

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